AI chatbot for onboarding — guide new users to their "aha" moment
Most users churn because they can't figure out the product. An AI assistant helps them succeed.
You invest heavily in acquisition, but 40-60% of new signups never complete setup. They get stuck, confused, or distracted. By the time your team reaches out, they've already moved on.
BotForge acts as an always-available onboarding assistant. It answers "how do I?" questions, explains features, and guides users through setup — in real-time, 24/7.
How it works
- 1
Document your setup flow
Add your onboarding steps, feature guides, and common "stuck points" to the knowledge base.
- 2
Embed on your app
Add the widget to your app dashboard or setup page. New users see it right where they need help.
- 3
Watch activation rates climb
Users get instant help at the exact moment they're stuck. More complete onboarding = higher retention.
Example conversation
Frequently asked questions
Does this replace product tours?▼
It complements them. Product tours show what to do; the chatbot helps when users get stuck during the tour or come back later with questions.
Can it guide users step by step?▼
Yes. Describe your setup flow in the knowledge base and the bot walks users through each step. It's like having a friendly guide always available.
Does it work for non-technical users?▼
Absolutely. The bot explains things in plain language. No jargon, no assumptions. You control the tone and level of detail.
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