AI customer support chatbot — resolve tickets before they're created
Handle 60-80% of support questions automatically. Your team handles the rest.
Your support inbox is full of repetitive questions: password resets, pricing, billing, feature explanations. Your team spends hours on these instead of solving real problems. And customers wait for answers they could get instantly.
BotForge answers common support questions automatically — billing, features, troubleshooting, account questions. Customers get instant help. Your team only sees the complex tickets.
How it works
- 1
Feed it your knowledge
Add your FAQ, product docs, billing info, and troubleshooting guides to the bot's knowledge base.
- 2
Deploy on your help page
Add the widget to your support page, help center, or anywhere customers look for help.
- 3
Tickets drop, CSAT rises
Customers get instant answers. Your team focuses on complex issues. Everyone's happier.
Example conversation
Frequently asked questions
What % of tickets can the bot handle?▼
Most businesses see 60-80% of routine questions handled by the bot. Complex issues (bugs, edge cases, angry customers) still go to humans.
Does it replace my support team?▼
No — it augments them. The bot handles repetitive questions so your team can focus on high-value interactions that actually need a human touch.
What if the bot gives a wrong answer?▼
The bot only uses information from your knowledge base. If the info is accurate, the answers are accurate. It never invents information.
Add customer support to your website with AI
7-day free trial, no credit card. Set up in 5 minutes.
No credit card required · Cancel anytime