AI chatbot for order tracking — answer "Where's my order?" automatically
WISMO questions account for 40% of support tickets. Let AI handle them.
"Where is my order?" is the #1 support question in e-commerce. Your team answers it hundreds of times per day, with the same instructions every time: check your email, click the tracking link, wait 3-5 business days.
BotForge instantly answers shipping timelines, explains delivery statuses, and points customers to their tracking link — 24/7, in 9 languages. Your team handles only genuine issues.
How it works
- 1
Describe your shipping policies
Add your shipping times, carriers, return policy, and tracking page URL to the bot's knowledge base.
- 2
Paste the widget code
One line of JavaScript on your site. Works on any platform — Shopify, WooCommerce, custom.
- 3
Customers get instant answers
The bot answers shipping questions in real-time. "When will my order arrive?" → instant, accurate reply.
Example conversation
Frequently asked questions
Can the bot show real-time tracking?▼
The bot answers general shipping questions and directs customers to your tracking page. It doesn't pull live carrier data — but it prevents the support ticket.
What if the order is delayed?▼
Configure delay messaging in the knowledge base. The bot can explain common delay reasons and set expectations.
Does it work internationally?▼
Yes — the bot speaks 9 languages and can explain international shipping policies specific to each region.
Add order tracking to your website with AI
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